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Because the family had a Voice-Over-IP,
or Internet phone that did not automatically
offer traditional 911 services, their
daughter was unable to connect with
911.
The young woman eventually made it
to a neighbor's house to call 911,
but precious time was wasted that
could have meant life or death for
her parents, Vo said.
Some companies that offer internet
phone service include 911 operability
and others require the customer to
"opt-in" to 911 service.
Vo's amendment will insure that customers
are notified that they must "opt-in"
or that they do not receive the service
at all.
"This could literally be a matter
of life or death for unwitting families,"
Vo said. "The least we can do
is make sure consumers are fully informed
about what their phone service offers
so they can make plans for what to
do in an emergency."
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